Privacy Policy

Effective Date: 2025/01/01

At Lush Flora, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect the information you provide when using our website. By accessing or using our site, you agree to the terms and practices described in this policy.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

• Personal Information: When you register on our site, make a purchase, or contact customer support, we may collect personal details such as your name, email address, phone number, shipping address, and payment information.

• Non-Personal Information: We also collect non-identifiable data such as IP addresses, browser types, pages viewed, and the duration of your visit to improve user experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and complete your transactions

• To provide customer support

• To improve our website and services

• To send promotional emails, offers, and newsletters (with your consent)

• To prevent fraud and ensure the security of our site

• To comply with legal requirements

3. How We Share Your Information

We do not sell, rent, or share your personal information with third parties, except as necessary to:

• Process payments through our payment partners

• Provide services through trusted third-party vendors (e.g., shipping services)

• Comply with legal obligations or protect our rights

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies help us remember your preferences, improve functionality, and analyze how you use our site. You can disable cookies in your browser settings, but this may limit some features on our website.

5. Data Security

We implement a variety of security measures to ensure the protection of your personal information. However, no method of data transmission over the internet or storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You can request to view the personal data we have on file.

• Correction: You can request corrections to any inaccurate or incomplete personal information.

• Deletion: You can request the deletion of your personal data, subject to certain legal conditions.

• Opt-Out: You can opt-out of receiving marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

7. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.” Please review this policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Company Name：Lush Flora  (Hangzhou Huaye tea Ye Biological Technology Co., LTD)
Company Email Address： wendy@lushfloratea.com